Management of Aviation Quality and Service

Start Date End Date Venue Fees (US $)
29 Jun 2025 Dubai, UAE $ 3,900 Register
14 Dec 2025 Istanbul, Turkey $ 4,500 Register

Management of Aviation Quality and Service

Introduction

The objective of this course is to enable the participants to implement a quality system.

Objectives

    Upon completion of this course, participants will be able to:

    • Be able to implement a quality system
    • Relate the ISO 9001: 2000 model and JAA and FAA quality standards  
    • Recognize the AIS Data Process (ADP).
    • Apply the Static Data Procedures (SDP).
    • Define the Operating Procedures for AIS Dynamic Data (OPADD).
    • Describe the quality management system.
    • Differentiate among quality, quality control, quality assurance and quality management.
    • Extract the critical data.
    • Scan the essential data.
    • Characterize the routine data.
    • Recognize the structure of AIM.
    • Scan the required qualifications of AIM functions.
    • Define the importance of AIM.
    • Recognize the objectives of the AIM.

Training Methodology

This is an interactive course. There will be open question and answer sessions, regular group exercises and activities, videos, case studies, and presentations on best practice. Participants will have the opportunity to share with the facilitator and other participants on what works well and not so well for them, as well as work on issues from their own organizations. The online course is conducted online using MS-Teams/ClickMeeting.

Who Should Attend?

  • ANS providers
  • Civil Aviation Authorities
  •  Airline managers and operational staff
  •  Airport managers

Course Outline

  • The model for quality management and customer service
  • A process approach: quality costs; and process efficiency
  • ISO 9001: 2000 model and ISO 9000 series standards. JAA/ EASA and FAA quality management standards
  • Quality and service policies. Customer service standards
  • Quality and service audits

 

Accreditation

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